FAQ /Frequently asked questions/

- Depending on the type of examination - from a few seconds to 3 minutes.
- Download Planmeca Romexis Viewer from our website or from https://www.planmeca.com/software/free-image-viewer/
- Download your CBCT (3D) examination (DICOM format) from your profile with the login data obtained in the lab.
- Unzip Planmeca Romexis Viewer
- Open Planmeca Romexis Viewer
- Add the (DICOM) file of your examination to the opened Planmeca Romexis Viewer window
- Wait for it to load and then click Start Viewer
- No, you don't have to book an appointment, you can come at your convenience.
- We work without lunch breaks from 8.00 to 19.30 o'clock from Monday to Friday. On Saturday we work from 10.00 to 17.00 o'clock.
- In our laboratories, we explicitly comply with all patient protection requirements. You will be fitted with a protective lead collar or lead apron, depending on the test. Our equipment has an "Ultra Low Dose" protocol that ensures low radiation levels with high image quality.

We put extra protection on children, pregnant and breastfeeding women for maximum safety.
- At your visit, you will receive a username and password to access your electronic file that contains all of your digital images taken in our laboratories.
- X-ray examinations are painless. When positioning for some examinations, you may experience slight discomfort that lasts for a short time and is due to the mandatory requirements for proper centering that we follow. It is necessary not to move during the examination as we may need to repeat the procedure otherwise.

-If you are breastfeeding or suspect that you are pregnant, you should tell your laboratory technician.
- You will be asked to remove earrings, necklaces, pins and any metal or hard objects from the head and neck area before you have a panoramic x-ray, cephalometric x-ray or 3D scan [CBCT].
- 2D analysis is ready in 24 hours
- The analysis of a 3D CBCT scan is ready within 10 working days
- The sizing (for implants) of the CBCT (3D) study is ready within 24 hours.
- Yes, we accept payments with card.